FAQs
Your Questions Answered
Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.
We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.
We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.
We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.
We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers at our site.
Walkthrough metal detectors will be in use on all events. To speed up our security processes please follow the instructions supplied by our stewarding team on entry.
Every visitor who comes to ACC Liverpool may have their bags searched. We therefore ask you to consider keeping bags and possessions to a minimum. We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable. Please note that large bags and suitcases will also be searched.
Sniffer dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.
We ask you to remain vigilant. Please alert our stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.
ACC Liverpool is proud to be supporting "Project Servator" For more information please visit this link.
Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.
Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.
Yes, there are designated bicycle racks on the riverside of the venue.
We offer free Wi-Fi throughout the venue. Read more here.