Casual Ticketing Advisor

Casual Ticketing Advisor

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We are looking to recruit Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre. The successful candidates will be required to sell and promote with enthusiasm, all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.

The ideal candidate will have experience of working in a fast paced sales/call centre environment, a passion for delivering excellent customer service and the ability to work under pressure to tight deadlines.

If you have drive, passion, ambition and wish to play a part in ACC Liverpool’s continuing success story this could be just the job for you.

Work is offered on a casual basis (no guaranteed hours) to support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre.

Candidates must be flexible, as working hours offered will include days, evenings and weekends.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards:

- Disability Confident Employer

- Member of the Fair Employment Charter

- Real Living Wage employer

- Social value impact plan – to maximise our positive impact on the local area and beyond

- Green Meeting’s Gold Standard

- Sustainability Strategy

- Positively influencing biodiversity – we have 3 beehives on our campus grounds

- Carbon Neutral Campus

- Accessibility Strategy

- AccessAble Guide

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

To apply for this role, please download and complete The ACC Liverpool Group Application Form. 

Please note that your Application Form must be sent to recruitment@accliverpool.com.

Closing Date: 2 April 2025

Interview Date: TBC

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. 

For further information please contact the People Team on 0151 239 6084 or email recruitment@accliverpool.com.