Customer Service

Here To Help

We want our customers to love every minute of their Echo Arena Liverpool experience, from booking right through to the final moments of their chosen performance. Whether you have a question ahead of the event, or you left something behind at the show, we’re here to help.

Box Office

Box Office

For all of your ticketing enquiries and to find out more about our Box Office, visit this page.

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Lost Property

Echo Arena At Night

Forgot something in all the excitement? Why not let our team try to help you find it…

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FAQs

Reach Your Audience crowd

Got a question about Echo Arena Liverpool? You’ll find the answers to many common questions about Echo Arena, EchoTwo and The Auditorium Liverpool.

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Gift Vouchers

Crowd Parallax

Looking for a unique gift for a music lover, family, sports enthusiast or comedy fan? Why not treat them to an Echo Arena gift voucher?

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Customer Feedback

Cust Service

Echo Arena strives to offer world-class service and listening to feedback from our customers is what continues to make Echo Arena so special.

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Competitions

 SK32172

See what amazing competitions we are running - win tickets, money-can't buy experiences and much more!

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Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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